We collect personal information about you that is relevant to your travel arrangements or that will enable us to provide you with our goods and services. We may also collect information about you in order for you to register as a member, complete a travel profile, participate in a survey or promotion, ask a question or initiate a transaction on our website, over the phone, a mobile application or through a franchised agent.
For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, and details of your flight, hotel and car bookings and other travel details.
We collect your personal information directly from you in the course of providing a product or service or when you have other dealings with us. For example, your personal information will be collected when you deal with us over the telephone, send us a letter or an email, visit our website, complete an online registration form, provide information to complete a booking or subscribe to a service provided by us.
We may also collect your personal information from others who make a booking on your behalf.
See also the section titled 'Cookies, pixel tags and geolocation information'.
We may use your personal information to:
See also the section titled 'Cookies, pixel tags and geolocation information'.
We may disclose your personal information to:
Your information will also be shared between Go Travel entities for the purposes outlined in the section titled 'How do we use your personal information?'.
The third parties we disclose your personal information to (our suppliers, travel service providers, call centre operator, website manager, cloud infrastructure and data centre providers) may be located overseas, including in the Philippines and the United States of America.
Your personal information may also be shared between Go Travel entities which may be located overseas, including in the United States of America, United Kingdom, New Zealand, South Africa, Vietnam, Laos and Cambodia. Generally, we will only disclose your personal information to these overseas entities in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
When you access our website, we may place cookies, pixels or other code on your computer to collect information about your usage of our website and information about the device you are using to access our website (Session Data). We use Session Data to help us recognise you when you visit our website again and better understand how our website is navigated to and used, so we can improve our website content and ease of use, personalise and improve your individual viewing experiences on our website and provide information that may be of interest to you. We may use service providers to collect Session Data on our behalf. Unless you specifically inform us of your identity (e.g., by registering with us or making a booking through us), we will not know who you are. A cookie is a small file on your computer which contains information that will enable us to recognise your browser next time you visit our website.
If you do not wish to use a cookie, you can adjust your browser settings to reject cookies or notify you when they are being used.
We also use pixel tags to monitor the open rate of our communications. This helps us understand the effectiveness of communications we send. We do not use this information for any other purpose.
We store personal information in a combination of secure computer storage facilities, paper-based facilities and other records.
We will endeavour to take all reasonable precautions to maintain the security of the information in our systems. We use a combination of security measures to prevent the unauthorised access of our servers and regularly review our security policies. Your personal information will be stored in secured locations and on servers controlled by Go Travel, located either at our offices or at the offices of our service providers.
The payment pages on this website are encrypted using the internationally accepted security system SSL (Secure Sockets Layer) to encrypt all credit card payments over the web. This means that the information from these pages are sent back to our server in a secure fashion and cannot be intercepted.
Subject to some exceptions contained in the Privacy Act, you can find out what personal information we hold about you. You can contact our Office Manager using the details in the section titled 'CONTACT OUR MANAGER' to find out about the personal information we hold about you. We will need to verify your identity before giving you access.
If you would like to correct or update any information we hold about you please contact our Office Manager using the details in the section titled 'Contact our office manager'.
We will only collect your sensitive information with your consent and where it is desirable for your travel arrangements. We will only use and disclose your sensitive information for the primary purpose for which it was collected or a purpose that is directly related to this primary purpose and reasonably expected. Otherwise, we will not collect, use or disclose sensitive information about you unless required to do so by law. Sensitive information, as defined by law, is any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.
Serving customers well is very important to us. As part of this service, we may use your personal information to identify a product or service that you may be interested in. We may contact you from time to time to let you know about new or exciting products or services and special offers that may be of interest to you, including information about our business partners' products and services.
If you wish to opt-out of receiving marketing communications from us, including communications from us on behalf of our business partners, please contact our Office Manager using the details in the section titled 'Contact our office manager' section below, or for emails, use the unsubscribe facility.
We and the third party advertisers use Session Data, such as the destination of your search, in order to advertise to you on our website and on other sites. We do not sell your Session Data to any other party in connection with our ad programs but we may use it in order to run ads on behalf of others, such as travel suppliers. You can opt-out of this kind of advertising by emailing the Go Travel Office Manager at email@example.com. By opting out of this kind of advertising you may still receive ads from Go Travel or ads from other parties that are broadly targeted (not on the basis of your Session Data).
We may from time to time monitor and review any information transmitted or received through our website, or through telephone or e-mail communications, for quality assurance and other purposes. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of our terms and conditions. During monitoring, the information may be examined, recorded or copied.
If you wish to complain about our handling of your personal information, please contact our Privacy Officer using the details below.
We will investigate all complaints and respond to you as soon as practicable. If we find a complaint justified, we will resolve it. If necessary, we will change our policies and procedures to maintain our high standards of performance, service and customer care.
If your complaint is not satisfactorily resolved, you may lodge a complaint with the Federal Privacy Commissioner. For more information on privacy, you can contact the Office of the Australian Information Commissioner’s (OAIC's) hotline service on 1300 363 992 or visit the OAIC 's website at www.oaic.gov.au.
If you have a privacy complaint or wish to correct, update or access the personal information that we hold about you, please contact our Privacy Officer using the following details:
Phone: 02 9522 9600
Address: Office Manager
Shop 4A / 12 Murrumbidgee Avenue
Sylvania Waters NSW 2224
Last Updated 1 January 2017